Ulta Beauty is a well-known retail store that offers a wide variety of beauty products, including makeup, skincare, haircare, and fragrance. With over 1,200 locations across the United States, Ulta is a popular choice for many beauty enthusiasts. However, sometimes products don’t meet our expectations, and it’s important to know the company’s return policy to ensure you can get a refund or exchange.
What is Ulta’s Return Policy?
Ulta’s return policy allows customers to return or exchange products within 60 days of purchase, both in-store and online. The product must be in its original packaging and condition, with the original receipt or invoice. Ulta does not accept returns on products that have been used, opened, or are not in a resalable condition.
Ulta Beauty Return Policy
Ulta Beauty’s return policy is customer-friendly and straightforward. Customers can return or exchange products within 60 days of purchase, both in-store and online. The product must be in its original packaging and condition, with the original receipt or invoice. Ulta does not accept returns on products that have been used, opened, or are not in a resalable condition.
Ulta Return Policy Used
Ulta does not accept returns on products that have been used or opened, with the exception of defective products. If you received a defective product, you can return it to Ulta for a refund or exchange within 60 days of purchase. Ulta may require you to provide photographic evidence of the defect before processing the return.
Ulta Makeup Return Policy
Ulta’s return policy on makeup products is the same as its return policy on other products. Customers can return or exchange makeup products within 60 days of purchase, as long as the product is in its original packaging and condition.
Ulta Return Policy No Receipt (Without Receipt)
If you do not have a receipt, Ulta may still accept your return, but only if the product can be verified as an Ulta purchase. Ulta may ask you for additional information, such as the date of purchase or the credit card used to make the purchase, to verify the transaction.
Ulta Online Return Policy
Ulta’s online return policy is similar to its in-store return policy. If you purchased a product online, you can return it to Ulta through mail or at an Ulta store. You can initiate the return online by logging into your Ulta account, selecting the order you want to return, and following the instructions. If you choose to return the product by mail, you will need to print out a return label and send the package back to Ulta.
Steps for Ulta Online Return Policy
Here are the steps for Ulta’s online return policy:
- Log in to your Ulta account and go to your order history.
- Select the order you wish to return and click “Return Items”.
- Choose the reason for your return and specify if you want a refund or exchange.
- Print the return label and packing slip.
- Pack the item securely with the packing slip and attach the return label to the outside of the package.
- Drop off the package at any UPS location or schedule a pickup.
- Wait for Ulta to receive and process your return.
Ulta Return Policy After 60 Days
Ulta does not accept returns or exchanges on products after 60 days of purchase, except for defective products. If you received a defective product, you can return it to Ulta for a refund or exchange within 60 days of purchase.
Ulta Return Policy Holiday Season
During the holiday season, Ulta extends its return policy. Products purchased between November 1 and December 25 can be returned or exchanged until January 31 of the following year. This extended return policy applies to both in-store and online purchases.
Ulta Return Policy Rewards Points
If you used Ulta’s rewards points to purchase a product, Ulta will credit the points back to your account when you return the product. However, if the product was part of a promotion that gave bonus points, Ulta may deduct those bonus points from your account when you return the product.
Ulta Return Policy Gift Cards
If you received an Ulta gift card as a gift and want to return a product, Ulta will issue a store credit for the returned product, which can be used to purchase other products at Ulta. If you used an Ulta gift card to purchase a product and want to return it, Ulta will issue a store credit for the returned product.
Also Read: Sephora Return Policy: What You Need to Know
Final Thoughts
Ulta’s return policy is customer-friendly and straightforward. Customers can return or exchange products within 60 days of purchase, both in-store and online, as long as the product is in its original packaging and condition. While Ulta does not accept returns on used or opened products, the company makes exceptions for defective products. If you have any questions about Ulta’s return policy, don’t hesitate to reach out to Ulta’s customer service team.