Sephora is a well-known beauty retailer that offers a wide range of products, including makeup, skincare, haircare, and fragrances. However, sometimes you may find that the product you purchased doesn’t quite meet your expectations or needs. In such cases, it’s important to know Sephora’s return policy to ensure that you can get a refund or exchange.
What is Sephora’s Return Policy?
Sephora’s return policy allows customers to return or exchange products within 60 days of purchase, whether they were bought online or in-store. The product must be in its original packaging and condition, with the original receipt or invoice. Sephora does not accept returns on products that have been used, opened, or are not in a resalable condition.
Sephora Online Return Policy
If you purchased a product online, you can return it to Sephora through mail or at a Sephora store. You can initiate the return online by logging into your Sephora account, selecting the order you want to return, and following the instructions. If you choose to return the product by mail, you will need to print out a return label and send the package back to Sephora.
Here are the steps for Sephora’s online return policy:
- Log in to your Sephora account and go to your order history.
- Select the order you wish to return and click “Return Items”.
- Choose the reason for your return and specify if you want a refund or exchange.
- Print the return label and packing slip.
- Pack the item securely with the packing slip and attach the return label to the outside of the package.
- Drop off the package at any UPS location or schedule a pickup.
- Wait for Sephora to receive and process your return.
Sephora Return Policy Used (Opened Products)
Sephora does not accept returns on products that have been used or opened, with the exception of defective products. If you received a defective product, you can return it to Sephora for a refund or exchange within 60 days of purchase. Sephora may require you to provide photographic evidence of the defect before processing the return.
Check This: Macy’s Return Policy: A Comprehensive Guide
Sephora Perfume Return Policy
Sephora allows customers to return or exchange perfume products, as long as they are in their original packaging and condition. However, if the product has been opened, it cannot be returned, unless it is defective. Sephora’s return policy on perfumes is similar to its return policy on other products.
Sephora Makeup Return Policy
Sephora’s return policy on makeup products is the same as its return policy on other products. Customers can return or exchange makeup products within 60 days of purchase, as long as the product is in its original packaging and condition.
Sephora Return Policy After 90 Days
Sephora does not accept returns or exchanges on products after 60 days of purchase, except for defective products. If you received a defective product, you can return it to Sephora for a refund or exchange within 90 days of purchase.
Sephora Return Policy No Receipt (Without Receipt)
If you do not have a receipt, Sephora may still accept your return, but only if the product can be verified as a Sephora purchase. Sephora may ask you for additional information, such as the date of purchase or the credit card used to make the purchase, to verify the transaction.
Read This: Target Return Policy: All You Need to Know
Conclusion
Sephora’s return policy is straightforward and customer-friendly. If you are not satisfied with a product, you can return it within 60 days of purchase, as long as it is in its original packaging and condition. Sephora also offers a convenient online return process and allows returns on most products, including perfumes and makeup. However, it’s important to note that Sephora does not accept returns on used or opened products, except for defective items.