When shopping at Hobby Lobby, you want to ensure that your purchases are exactly what you envisioned for your next DIY or crafting project. However, sometimes things don’t go as planned, and you may find yourself needing to return an item. Hobby Lobby understands this and has a flexible return policy to make it as easy as possible for customers. In this article, we’ll dive into the details of the Hobby Lobby return policy, including what happens if you don’t have a receipt and how to make the process seamless.
What is Hobby Lobby’s Return Policy?
Hobby Lobby is known for its customer-friendly return policy. They allow returns for most items within **90 days** of purchase. This applies to both in-store and online purchases, although each type has specific steps and requirements. Here’s a quick overview of the main points of Hobby Lobby’s return policy:
– In-store Returns: Items purchased in a physical Hobby Lobby store can be returned to any Hobby Lobby location, provided the item is in new, unused condition. You will need your original receipt to get a full refund in the original form of payment.
– Online Returns: For items purchased through the Hobby Lobby website, you have 90 days from the date of purchase to return the item. You can either mail it back or take it to any Hobby Lobby store for a faster return process.
– Condition of the Item: All returned items must be in new and unused condition to qualify for a refund. Any items that show signs of use may be denied a return.
Hobby Lobby makes the return process as convenient as possible, but having your original receipt can make things even smoother. Let’s break down how returns work if you don’t have your receipt.
Hobby Lobby Return Policy With No Receipt
One of the most common questions shoppers have is whether they can return an item to Hobby Lobby without a receipt. Thankfully, Hobby Lobby has a policy in place for those situations, though there are some important conditions to be aware of.
Returns Without a Receipt
If you’ve lost or misplaced your receipt, you can still return items to Hobby Lobby within the standard 90-day window. However, there are a few caveats:
1. Store Credit Instead of Cash or Card Refund: When returning an item without a receipt, you will not receive a cash or card refund. Instead, Hobby Lobby issues store credit, which you can use to purchase other items in-store.
2. Lowest Price Policy: When processing a return without a receipt, Hobby Lobby will refund the item at its lowest sale price within the last 60 days. This means that if the item has recently been on sale, you may get a lower amount than what you originally paid.
3. Identification Required: To return an item without a receipt, you’ll be required to show a government-issued photo ID. Hobby Lobby uses this information to track non-receipt returns to prevent potential abuse of the policy.
While not having a receipt means you won’t receive cash or credit card refunds, the store credit option allows you to continue shopping at Hobby Lobby for whatever new project you’re excited about.
Shopping Lovers Also Read: Lulus Return Policy: A Guide to Returning Dresses and More
How to Return an Item to Hobby Lobby
Whether you’re returning in-store or online, it’s helpful to understand the specific steps involved to make the process quick and easy.
In-Store Return Process
For items purchased in-store, simply bring your item, along with your receipt (if you have it), to the customer service desk at any Hobby Lobby location. Here’s what to expect:
1. Bring Your Item and Receipt: If you have the original receipt, the return process is straightforward. You’ll receive a refund in the same payment form you used for the original purchase.
2. No Receipt Returns: If you don’t have a receipt, present your government-issued photo ID. The associate will issue store credit at the lowest sale price from the last 60 days.
3. Refund Process: Once your return is processed, you’ll either receive a refund to your original payment method or store credit, depending on whether you have the receipt or not.
Online Return Process
For online purchases, Hobby Lobby provides two return options: in-store or by mail.
1. In-Store Return of Online Purchases: To return an online order to a store, bring the item along with the packing slip or order confirmation email to a Hobby Lobby store. This will ensure you receive a full refund in your original payment method.
2. Returning by Mail: To return an item by mail, you’ll need to complete the return form included with your order. Package your items securely and ship them to the return address provided. It’s important to note that you are responsible for the return shipping costs, so be sure to keep that in mind.
3. Processing Time: Once Hobby Lobby receives your return, they will process it within 7-10 business days, and your refund will be issued to the original payment method or as store credit, depending on your specific case.
Tips for a Hassle-Free Return at Hobby Lobby
To make the return process as smooth as possible, here are a few tips:
– Keep Your Receipts: While Hobby Lobby allows returns without receipts, holding onto your original receipt can make returns quicker and ensures you receive a full refund in your original payment method.
– Inspect Your Items Before Returning: Ensure the item is unused and in new condition. If it shows signs of use, Hobby Lobby may deny the return.
– Be Aware of Seasonal and Custom Items: Seasonal items and custom orders may have different return policies or shorter return windows, so always double-check these items before purchasing.
– Contact Customer Service for Help: If you’re unsure about a specific return or have questions about the process, Hobby Lobby’s customer service team is available to help.