Fashion Nova is a popular online clothing retailer that is known for its trendy and affordable clothing options for women. However, there may be times when a customer may need to return or exchange an item due to size, fit, or quality issues. In this blog, we will explore Fashion Nova’s return policy and the process for returns and exchanges both in-store and online.
If a customer receives a damaged or broken item from Fashion Nova, they can contact customer service within 14 days of receiving the item to request a return or exchange. The customer must provide photos of the damage, and Fashion Nova will provide a prepaid shipping label for the return.
Fashion Nova Return Policy
Fashion Nova has a straightforward return policy that allows customers to return or exchange items within 30 days of the original delivery date. The returned items must be in their original condition, unworn, and with the tags still attached. The company offers a refund or store credit for the returned items, depending on the customer’s preference.
For returns, the customer is responsible for the return shipping costs, and the original shipping fees are non-refundable. Fashion Nova recommends using a shipping method that includes tracking and insurance to ensure the safe return of the item. Refunds for returns will be issued to the original payment method once the returned item has been received and processed.
For exchanges, Fashion Nova accepts exchanges within 30 days of the purchase and offers free return shipping within the US, but the customer is responsible for the shipping costs for the replacement item. Once the returned item has been received and processed, the store credit or refund will be issued, and the customer can use that credit to purchase the replacement item.
In-Store Returns, Refunds, and Exchanges
In addition to online returns and exchanges, Fashion Nova also offers in-store returns and exchanges. Customers can return or exchange items purchased online or in-store at any of Fashion Nova’s retail locations within 30 days of the delivery date. To make an in-store return or exchange, the customer must bring the original receipt or packing slip and the item in its original condition with tags attached.
If the customer is returning an item, they will receive a refund to the original payment method or store credit, depending on their preference. If the customer is exchanging an item, they can select a replacement item of equal or lesser value, and any remaining credit will be issued as store credit. If the replacement item is more expensive than the original item, the customer must pay the difference.
Online Returns and Exchanges
To initiate an online return or exchange, the customer must first log in to their Fashion Nova account and navigate to the “Returns” section on the returns portal. From there, the customer can select the item they wish to return or exchange and follow the prompts to complete the process. The customer will need to provide their order number and select the reason for the return or exchange.
For returns, the customer will receive a return shipping label with the tracking number on it that they must attach to the package along with that you may need to include an order packing slip and ship it back to Fashion Nova. Once the returned item has been received and processed, the refund or store credit will be issued to the original payment method.
For exchanges, the customer will need to select the replacement item they wish to receive and pay any difference in price, if applicable. The customer will then receive a shipping label to send back the original item, and once that item has been received and processed, the replacement item will be shipped to the customer.
Fashion Nova Return and Refund Policy With Receipt
If a customer has the original receipt for their Fashion Nova purchase, they can easily return or exchange the item within 30 days of the delivery date. The returned item must be in its original condition, unworn, and with the tags still attached. The customer can receive a refund to the original payment method or store credit, depending on their preference. If the customer is exchanging the item, they can select a replacement item of equal or lesser value, and any remaining credit will be issued as store credit.
Fashion Nova Return Policy Without Receipt (Store Credit)
If a customer does not have the original receipt for their Fashion Nova purchase, they can still return or exchange the item within 30 days of the delivery date. However, the customer must provide some form of identification, such as a driver’s license or passport, and the returned item must be in its original condition, unworn, and with the tags still attached. The customer will receive store credit for the returned item, which can be used towards a future purchase.